Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, undamaged, and in its original packaging. Apparel must be unworn and unwashed with tags attached. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@goodnewschildren.com with your order number and the quantity you would like returned. 

If your return is accepted, you will be responsible for shipping payments.  We will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For defective or incorrect items, we cover return shipping.

You can always contact us for any return question at info@goodnewschildren.com.

Damages and issues
Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or incorrect, and we'll make it right at no cost to you.

Exceptions / non-returnable items
Custom or personalized orders, sale items, and gift cards cannot be returned. Please get in touch if you have questions about your specific item.

Exchanges

Apparel sizing. If your t-shirt doesn't fit, we're happy to exchange it for a different size within 30 days. Contact us at info@goodnewschildren.com with your order number and the size you'd like instead. The shirt must be unworn, unwashed, and have its tags attached. You'll cover shipping to send the original back, and we'll cover shipping on the replacement.

Everything else. The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

If the size you want is out of stock, we'll refund you in full instead.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@goodnewschildren.com.